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PRIVACY POLICY

North Side City Church is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines our practices and your rights concerning your personal information, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

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1. What Information We Collect

 

We may collect personal information directly from you when you use our website, including but not to:

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  • Contact Forms: Your name, email address, phone number, and any other information you provide when you make an inquiry.

  • Event Registrations: Details required for registering for church events, which may include your name, contact information, and family details.

  • Online Donations: Information required to process your donation, which is handled by our secure third-party payment provider.

  • Newsletter Subscriptions: Your email address to receive church communications.

  • Prayer Requests or Testimonies: Any personal information you choose to share in these submissions.

 

We also collect non-personal information automatically through cookies, such as your IP address, browser type, and Browse patterns, to improve our website's functionality.

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2. How We Use Your Information

 

We use your personal information for the following purposes:

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  • To communicate with you and respond to your inquiries.

  • To process your event registrations and donations.

  • To send you newsletters and other church-related communications (you can opt-out at any time).

  • For pastoral care and to minister to our congregation.

  • To improve our website and tailor it to user needs.

  • To comply with legal and regulatory requirements.

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3. Lawful Basis for Processing

 

We will only process your personal information if we have a lawful basis to do so, which includes:

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  • Your consent: Where you have given us explicit permission.

  • Contractual necessity: To fulfill our obligations to you.

  • Legitimate interest: Where it is in our legitimate interest to do so, and this does not override your rights.

  • Legal obligation: To comply with the law.

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4. Data Sharing and Disclosure

 

We will not sell, rent, or lease your personal information to others. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our ministry (e.g., payment processors, email service providers), under strict confidentiality agreements. We may also disclose your information if required by law.

 

5. Data Security

 

We are committed to protecting the security of your personal information. We take reasonable technical and organizational measures to prevent loss, misuse, or alteration of your personal information.

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6. Your Rights

 

Under POPIA, you have the right to:

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  • Request access to the personal information we hold about you.

  • Request the correction or deletion of your personal information.

  • Object to the processing of your personal information.

  • Lodge a complaint with the Information Regulator of South Africa.

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To exercise any of these rights, please contact us using the details below.

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7. Cookies

 

Our website uses cookies to enhance your experience. A cookie is a small file placed on your computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

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8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

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9. Contact Us

 

If you have any questions or concerns about our Privacy Policy or our treatment of your personal information, please contact our Information Officer at:

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